Shipping & Delivery Policy

All orders placed on business days (Monday through Friday, excluding official French public holidays) are typically processed and handed over to our dispatch partners within 24 to 48 business hours.

Orders placed during weekends or national holidays will begin processing on the following working business day. You will receive an immediate confirmation email once your order has been received.

Please note that transit estimates are provided by our carrier partners (La Poste Colissimo, Chronopost, DPD) and may be subject to seasonal peak delays or weather events.

As soon as your shipment is scanned by the courier, a shipping confirmation email containing your direct parcel tracking link will be sent to the email address entered during checkout.

Ensure that your shipping address, apartment number, and phone number are accurate at checkout. We cannot be held liable for delayed deliveries caused by incomplete or incorrect recipient address information.

Orders delivered within the European Union are shipped inclusive of applicable French / EU VAT with zero customs formalities.

For orders delivered outside the European Union, the recipient is responsible for any applicable local import duties, customs taxes, or clearance fees levied by the destination country.

If your package arrives with evident external damage or if an item is damaged during transit, please photograph the parcel and notify us within 48 hours of delivery at [email protected].

We will promptly arrange an immediate replacement or full refund according to your preference without unnecessary administrative delays.